It’s important to us that reviews published via our website or social media come from reviewers who have actually used the products in question. 

For this reason, our terms and conditions include a clause whereby customers purchasing from our online shop undertake to make an objective assessment of the characteristics of the products purchased, their effects, pros and cons, including recommendations for its further users. 

However, we do not prevent reviews of our products from being posted on the website by those who have not purchased the products in question in our online shop but have received our products for use, for example, as a gift. However, we also ask these reviewers to observe the basic rules and not to include blatantly false information in their reviews. 

Our professional team oversees these rules to ensure that the ratings of our products in the reviews are of the highest probative value. If we find a violation of the above product review rules, we are entitled to delete the review that is in violation of these rules and take measures to prevent the reviewer in question from making further reviews of our products in reviews. 

For these reasons, we treat reviews of our products with the utmost responsibility and in accordance with applicable consumer protection laws.

The Whalecup team