faq
General questions
We’re a small team that cares about making a great product with high impact. We started Whalecup to fight plastic pollution with a practical solution—a high-quality tumbler that reduces waste and supports marine conservation. Read more about us.
Every Whalecup tumbler isn’t just a product, it’s a purpose. Crafted with 18/8 food-grade stainless steel, Whalecup stands at the crossroads of durability and sustainability. Every purchase helps remove 1kg of plastic from our oceans.
+ Our customers have told us they love knowing every sip makes a real difference for our oceans.
Your Whalecup is easy to maintain! Handwash with warm, soapy water for a longer-lasting product. Don’t worry, our insulated tumblers are made to endure and designed to keep up with your lifestyle.
Whalecup keeps drinks hot for 8 hours and cold for 12 hours, thanks to its double-wall insulation. Whether you’re sipping coffee or staying hydrated with water, we’ve got you covered.
We recommend handwashing your Whalecup to maintain its quality and keep it looking great, thanks to the Whalecoat™ premium coating that makes cleaning simple. However, the lid and straw are dishwasher-safe, making cleanup even easier for you.
Shipping and delivery
Shipping times vary based on your location. You’ll receive a tracking number once your order ships! For more information relate back to our Shipping page.
Yes, we ship to several countries in Europe, including Germany, Austria, Poland, the Czech Republic, and Slovakia. We’re working on expanding to more locations, so stay tuned!
Shipping costs vary based on your location and the shipping zone you’re ordering from. You can easily check the exact shipping cost by adding your items to the cart and entering your shipping information.
Returns and exchanges
We stand by our products. If you’re not satisfied with your Whalecup, you have 30 days to return it, no questions asked. Just make sure it’s in its original, unused condition. For more information relate back to our Refund and Return Policy.
Simply contact our customer service team at support@whalecup.com. We’ll guide you through the process and make it hassle-free.
Ocean cleanup
Every purchase contributes to removing 1kg of plastic waste from the ocean. Through our partnerships with trusted ocean cleanup initiatives, we ensure that your purchase helps protect marine life and reduce plastic pollution.
At Whalecup, we believe in transparency. You can track our progress and see the tangible difference your purchase makes on our Our Mission page, where we update the total amount of plastic waste removed from the oceans.
Want to stay even more connected? Subscribe to our newsletter at the bottom of this page, and be the first to know about our latest cleanup milestones, product updates, and exclusive offers. Every step we take, we’ll share it with you.
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